Legal

Refund Policy

Last updated October 10, 2026

Review required before launch. Every figure and condition on this page is a business decision that has not been supplied. Nothing here should be published until the passages marked [CONFIRM] are replaced with your actual policy, reviewed against the consumer law of the territories you sell to.

Before you order

The best refund is the one nobody needs. If you are unsure whether the service will work on your devices or your connection, ask us on WhatsApp first — we would rather answer questions for ten minutes than process a refund later.

When a refund may apply

[CONFIRM: the circumstances in which you offer a refund. Common structures are a short cooling-off window from delivery of credentials, a refund where the service cannot be made to work after troubleshooting, and no refund once a subscription has been used beyond a defined point. Choose one and state it precisely.]

Statutory rights

[CONFIRM: consumer law in the UK and the EU gives buyers of digital content specific cancellation rights, which can be waived only with express acknowledgement before supply begins. Other territories differ. This section must be written to match the law where your customers are, and it cannot reduce rights they have by law.]

What is not refundable

[CONFIRM. As a guide, problems caused by your own internet connection, your device’s capability, or content that was never advertised as included are not usually grounds for a refund — but say so explicitly rather than leaving it to be inferred.]

How to request one

Message us on WhatsApp at +44 7868 240819 with your order details and the reason for the request. Where a technical fault is the reason, please include the information listed on the support page, because we will normally try to fix the problem before refunding.

[CONFIRM: how long you take to decide, how the refund is returned, and how long it takes to arrive.]