What you are actually buying
You are buying access, not equipment and not software. When the order is confirmed you receive a set of credentials. Those credentials, entered into a player app, turn the app into a television service. Nothing is posted to you and nothing is installed on your home network.
This surprises people who expect a box. There is no box. The screens you already own do the work.
The three decisions
How long. One, three, six or twelve months. Longer periods cost less per month; shorter ones commit you to less. If this is your first subscription with anyone, a short period is the sensible way to find out whether the service suits you.
How many connections. One stream at a time per connection. Count the screens that genuinely need to play simultaneously in your household — not the number of devices you own, which is usually much higher and does not matter here.
Which device first. Set up a phone before you set up a television, even if the phone is not where you intend to watch. It takes two minutes, it has a proper keyboard, and it proves the credentials work before you start wrestling with a television remote.
What the first evening looks like
Install a player, paste in your details, wait for the list to load. The first load is slower than every subsequent one because the whole catalogue is being fetched; a minute is normal, and a blank screen during it is not a fault.
Then spend five minutes on favourites. Nobody scrolls a full channel list twice. Marking the ten or twelve things you actually watch turns the service from overwhelming into usable, and it is the single step most new users skip and later wish they had not.
What to expect, honestly
Picture quality varies by channel, because the sources vary. Some streams are excellent; some are ordinary. A service that claims every channel is 4K is not describing anything that exists.
Occasional interruptions happen, most often on live sport when a great many people are watching the same thing at the same time. If a problem is persistent rather than occasional, that is worth reporting — and the more specific you are, the faster it gets looked at.
Where to go next
Find your device on the compatible devices page and follow its guide. If anything on screen does not match what the guide describes, send us a photo and we will tell you what you are looking at.